Payments

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Once the order has been agreed upon, an invoice will be sent to you within 24 hours. Once the invoice has been sent/received, a deposit will be required in order to secure date of pick-up/delivery.

 

Delivery

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Delivery is available if feasible, all other orders will be shipped. Delivery fees typically range from $25-$50, but based on location, there could be changes. Please note: Once your order has been delivered, we are not responsible for your order after that. Please keep the cookies safe, i.e., do not leave them in your hot car, do not refrigerate them (freezing is ok), and (most importantly) do not drop them. If/when your order requires any special storage instructions, they will be included with the order and disclosed during the consultation.

 

Changes to order

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It's understandable that sometimes people change their minds and want to alter their original design request, however, changes can only be made up to 7 days prior to order completion date. After that, change requests will be under consideration and a fee will be applied. 

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Inspiration

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I am inspired by pictures you send me, whether they are sent from your phone, Pinterest, Google search, etc. Please note; they are inspirations for your orders only and may not be an exact replica, Vivi's Custom Cookies will stay as close as possible in colors and design. 

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Photographed Orders

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Vivi's Custom Cookies will take pictures of our creations and post them on our website and Instagram page. If you wish your order NOT be photographed,, please let us know in advance.

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Allergies

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Cookies are often made with foods that can be known allergens. Please note that Vivi's Custom Cookies can't always accommodate allergy coconscious orders, but we will try our best to.

 

 Food Operation

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Your orders will be made in a home kitchen. Vivi's Custom Cookies may contain nuts, eggs, dairy, or gluten. 

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Refunds

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While Vivi's Custom Cookies wants you to love and enjoy your cookies, if you are not 100% satisfied with your order, please return any UNEATEN cookies within 24 hours. Vivi's Custom Cookies will assess the condition of your cookies and troubleshoot any problems. We will also determine if a credit may be issued for a future order. Vivi's Custom Cookies management reserves the right to approve or deny any requested refund, they will be determined on a case-by-case basis.

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